GoCardless Pre-Auth not allowing amount

Problem reported by Rob Pickering 8 years ago

Hi, we've been using GoCardless since introduction. It's often a confusing process. I just tried to create the first new pre-authorisation for a customer since the new interface.

When setting up a new pre-auth it used to prompt for the authorisation amount, and the recurring period, e.g. monthly. Right now it is not prompting for the amount or recurring period. If I click to create a pre-auth it then shows a pre-auth awaiting approval for £5000 and the period is 1month.

And while you're looking at it, another small enhancement is required please. The list of existing authorisations shows a list of just 10 at a time. Please can we have the option to show more per screen, e.g. up to 200 lines the same os on most other areas of ClearBooks? I know I can filter, and that works most of the time, but for scanning through to check amounts and scan for low ones after a price increase it's hopeless.

Thanks, Rob

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I Want to support Rob in his question; "And while you're looking at it, another small enhancement is required please. The list of existing authorisations shows a list of just 10 at a time. Please can we have the option to show more per screen, e.g. up to 200 lines the same os on most other areas of ClearBooks?"

8 years ago

Hi Guys,

The pre-auth limit and frequency have now been fixed to £5000 and monthly respectively - this was to help prevent cases where a payment from a pre-auth was missed for a variety of reasons. Customers will not be able to see the limit or frequency in the email request.

Regarding the results per page - I have added this to the list of feature requests for GC and will update you as soon as this is planned.

8 years ago

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