Imported statements that need explaining vanished

Problem reported by MARIAN TANASE 8 years ago

I had 6000 transaction for my HSBC account pending explaining and has vanished. Please put the missing file back. Now I can only see the Credit card imported translations, but not the HSBC one. Thank you!

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Sorry to hear this Marian,

Was the statement imported using Yodlee or our own bank import tool? Unfortunately, we cannot re-instate imported statements, however, if this is a Yodlee issue you can delete the link to the bank account (on Tools>Integrations>Yodlee) and re-link it setting an appropriate start date to re-import the missing transactions.

8 years ago

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