Backups not working
Problem reported by Pete 3 years ago
One of the reasons I decided to open my two accounts with Clearbooks is the way you can easily backup and restore your database.My accountant had wanted me to use Sage, but after the months trial of Clearbooks I really appreciated the restore/backup feature so decided to go with clerabooks.
It seems this has now stopped working, which has actually caused me a huge waste of time.
There is no indication of the Export backup page that it no longer functions so I made a restore, then did an import which somehow went very wrong. Not to worry, I thought I will restore and try again. But even though I ad backed up and got the restore points as well as database emailed to me to upload - I kept trying and nothing seemed to happen. Eventually support told me that they knew it no longer worked.
Two days later the backup page is still there with no notice warning people not to use it for backups.
Can someone please confirm when this will start working again?