Invoice due dates defaults to input date

Problem reported by Nadia Akhtar 8 years ago

Hi, We appear to have a problem when inputting supplier invoices.

When the invoice date is changed the due date it defaults to the date selected as invoice date.

file

Also the account codes are missing and need to either be refreshed / manually entered.

Unsure why this is - I have checked the account setup and the payment terms are correct and the account codes are also selected.

Please advise if other users are also facing the same problem?

Thanks

Nadia

4 Replies

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John Fouracre

Staff

1749 entries

Hi Nadia,

Does the supplier you selected have any supplier defaults which affect this (you can find out by clicking on the edit link below the name)?

file

8 years ago

Nadia Akhtar

15 entries

HI, Thank you for responding. The supplier defaults are correct - I already checked these.

Nadia

8 years ago

John Fouracre

Staff

1749 entries

I see thanks Nadia,

I would recommend creating this as a ticket so the support team can investigate on your account - it sounds like this may need to be escalated to our developers.

https://www.clearbooks.co.uk/support/guides/help/new-navigation-raise-support-ticket-within-clear-books/

8 years ago

Nadia Akhtar

15 entries

Thank you For your Help John, I have sent a ticket - Hopefully we should hear back soon,

Regards nadia

8 years ago

Invoice due dates defaults to input date

4 Replies

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