Invoice was credited but credit was voided

Problem reported by David Jones 12 years ago

We raised invoice INV000388 dated 16th March 2012. This wascredited by credit note SCN000451 dated 24th July. This credit note was then voided.I have now raised a new credit note SCN000911 dated 24th July. However I cannot match off the new credit note with the invoice since it does not appear in Sales> Invoices > Unpaid?. The invoice is still matched against the old credit note even though that credit note was voided. 

3 Replies

Invoice was credited but credit was voided :

We raised invoice INV000388 dated 16th March 2012. This wascredited by credit note SCN000451 dated 24th July. This credit note was then voided.I have now raised a new credit note SCN000911 dated 24th July. However I cannot match off the new credit note with the invoice since it does not appear in Sales> Invoices > Unpaid?. The invoice is still matched against the old credit note even though that credit note was voided. 

Hi Martin,

I am so sorry that no one ever replied to you on here. Did you ever get this problem seen to? I realise it's a little overdue, but I just wanted to be sure.

Sorry if this never went any further.

Chris

I no longer have it as an outstanding issue so I am guessing we sorted it somehow - I would forget about it. Thanks. David

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