Invoice was credited but credit was voided

Problem reported by David Jones 9 years ago

We raised invoice INV000388 dated 16th March 2012. This wascredited by credit note SCN000451 dated 24th July. This credit note was then voided.I have now raised a new credit note SCN000911 dated 24th July. However I cannot match off the new credit note with the invoice since it does not appear in Sales> Invoices > Unpaid?. The invoice is still matched against the old credit note even though that credit note was voided. 

3 Replies

Invoice was credited but credit was voided :

We raised invoice INV000388 dated 16th March 2012. This wascredited by credit note SCN000451 dated 24th July. This credit note was then voided.I have now raised a new credit note SCN000911 dated 24th July. However I cannot match off the new credit note with the invoice since it does not appear in Sales> Invoices > Unpaid?. The invoice is still matched against the old credit note even though that credit note was voided. 

Hi Martin,

I am so sorry that no one ever replied to you on here. Did you ever get this problem seen to? I realise it's a little overdue, but I just wanted to be sure.

Sorry if this never went any further.

Chris

I no longer have it as an outstanding issue so I am guessing we sorted it somehow - I would forget about it. Thanks. David

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