File not uploading to attachments

When on the attachment/upload page try a Ctrl+F5. This is a hard refresh, or reload overriding the cache. Works with most major browsers e.g. IE, FF, Chrome. Non-windows machines may have a different key combo. This forces a reload of the script that has changed without deleting all your browser cache.

Hi,

Can you please confirm you are following the instructions on the link below:

http://www.clearbooks.co.uk/support/guides/uncategorised/adding-and-deleting-attachments-for-transactions/

If you are still having difficulties please let me know.

Best Regards,

Is this now solved?

G

Hello,

The issue is related to the browser's cache using the old version of the upload script. Deleting your cache will fix the issue.

Sorry about that.

Also experiencing issues here. A small PDF document would not upload to a bill using Chrome. The button labelled "Upload Files..." is present and allows me to select the file but nothing happens afterwards (although the page did warn me when attempting to move away that a process was in progress).

Repeated the exact same steps in Firefox with no issues at all.

Incidentally, I also had an old file on the system available to attach. I didn't want this so attempted to use the delete option. Nothing happened. Trying the same in Firefox and all was well.

I am using IE and getting the same issue

The error appears to be Chrome related, did you guys not test these changes across the various platforms before making the visual changes?

I'm now getting a problem with this, I choose a PDF file and it just tells me it "Upload Files..." but then nothing happens. When I attempt to upload a file from within the quote itself I don't get the option to upload a PDF (only JPG), but even a jpg file won't load. What's going on guys?

Hi Julie,

Which invoice is the file attached to?

I am also having problems deleting an attachment. I get a checkbox, no delete icon. Is this an issue involving the length of the filename?

Yes, I'm following the instructions yet I still get this error. I am uploading a .pdf file using Chrome 25.

I've just checked the attachmetns handler and seems it's working properly. Please ensure you are uploading allowed file types ('png', 'gif', 'jpg', 'jpeg', 'tif', 'pdf') and it's size is 10MB max)