Payslip is empty

Problem reported by Theo Williams 8 years ago

I am the sole employee in my limited company, and am a director.

Although I haven't taken any salary, I generated payroll for myself with a zero entry as I understood this was good practice for PAYE, including RTI submission to HMRC. I set myself up as quarterly paid, with a start date of 31/01/2017, and ran payroll dated 28/02/2017.

The payroll entry processed successfully according to the Payroll summary, and the PAYE submission was sent to HMRC, but the emailed payslip I received was blank (it didn't match the zero value payslip generated on screen, it was literally a white page with no borders or text on it). Looking in the quarterly summary I see a line entry for my employee (me) under Jan-Apr (2016-17), but when I click the payslip icon again I see only a white screen now, not the payslip I saw last time.

Any idea what has caused this and how I regenerate a representative payslip from the system? (I have not clicked "Add to Accounts" yet|)

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3 Replies

Hi Theo,

It might be best to submit an EPS each month no payment is made - you can select the inactive period on this submission:

file

However, I think at the moment you are set to a monthly frequency so all the payslips should be on the monthly tab - there may be an issue with the emailed link but let me know if you are able to access the blank payslips on the monthly tab.

8 years ago

Thanks. After posting, I noticed I had switched payment frequency to monthly, so I was now appearing in both Monthly and Quarterly summaries. I've taken your advice and gone with monthly, which created less headaches for me given I was running payroll in the middle of the quarter! Quickbooks payroll then stated I was overdue a Jan and Feb submission - ho hum. I had intended to be ahead of the quarterly cutoff, rather than behind two monthly cutoffs.

I believe I have now submitted successfully to RTI up to date. Given I also made a quarterly submission, do I need to do anything to correct that with HMRC or does the monthly submission cancel the other one out? AS all submissions are zero value it will have little material impact, but I would like to get this tidy at the start if possible.

8 years ago

Hi Theo,

The most recent submissions for an employee should always cancel out any that have been made previously so the two monthly submissions should cancel out the quarterly, however I would advise submitting an EPS with the inactive periods too.

8 years ago

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