Can't delete payment or transaction

Problem reported by Victoria Stones 8 years ago

Hello,

I have accidentally allocated a transaction to bill that I did not want to. I have tried to delete the payment on its own and also tried voided the whole transaction.

The transaction has not been included in previous VAT returns.

Every time I attempt to void either part of the transaction I get the following message:

The page you requested could not be found. If you clicked on a link and ended up here then please contact support.

Any help would be greatly appreciated.

Vicki

Solved
Write reply3

3 Replies

Hi Vicki - if this persists then you will need to contact support as they can login to the accounts to check out what's going on. So either send a message via the ? icon or an email to contact support.

8 years ago

Hi Vicki,

That is strange - could you email contact support and I will happily look into this for you.

Thanks, Tommy

8 years ago

Thank you Paul & Tommy for your responses.

Sorry I have been so long in responding, clearbooks does not seem to alert you to responses in the community forum, could this be another issue worth looking at?

I am sending an email to support. The name of the e-mail is greg@victoria-accountants.co.uk, Greg is dealing with the issue so can you please respond to him.

Many thanks,

Vicki

8 years ago

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