Emails not sending

Hi David,

I have just checked your email and it seems that your domain does not specify a list of authorised senders, so ClearBooks may not be authorised to send emails on your behalf. To solve this issue, I suggest going through this support guide to ensure that emails are not being rejected by recipients: https://www.clearbooks.co.uk/support/guides/email-sales/ensuring-your-clear-books-emails-are-not-rejected-by-recipients/

Hope this helps!

Thanks, Tommy

Hi Tommy,

We've not had a problem with this before and have been sending remittances successfully for the past few years. I'll have a look at the support guides though.

Thanks,

Jade

Hi Jade,

Unfortunately, although it has been successful in the past, it wouldn't ensure that it works for all future emails unless Clear Books’ servers are marked as a legitimate source of emails marked as coming from your account.

If the problem still persists, please let me know and I will gladly assist.

Thanks, Tommy