CIS filing

Problem reported by Enrico 7 years ago

Dear Sirs, I use clear book to file and send CIS monthly to HMRC. I filed on time the CIS over the last months and I got the receipt of delivery. Now if I check online the clear book website I get this message:

This return has been submitted and processed by HMRC electronically, but there were errors. Your correlation id is 963D4CA6ACF24833AEBD2B14D3C856AB.

The Gateway could not locate a record for the supplied correlation ID - the submission may have been deleted or the correlation ID may be invalid; If you have not received a response you should resubmit the document.

What I have to do ? Thank You and wait for your answer Enrico

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Hi Enrico,

Our technical team are looking into why this may be happening, as it appears that there may be an issue with the communication between your government gateway and Clear Books.

I have created a ticket for you and will be in touch as soon as more is known about this issue.

Thanks, Theo

7 years ago

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