Confusing warning when deleting an unallocated payment

Problem reported by Simon Jackson 6 years ago

I accidentally created a supplier payment the other day, instead of a customer receipt.

From the Unallocated payments page, I clicked the Payment ID to go to the Bank accounts / Payment #xxx page. On clicking the Delete button, the following warning message is displayed:

The Invoice you want to void has a payment allocated against it. Please either "Delete Payment" to delete just the payment or "Delete All" which will delete both the payment and the invoice

Clearly this message is confusing. There is no invoice allocated the payment, and no Delete All button either. Clicking Delete on an unallocated payment should either just delete the payment, or at most display a confirmation message.

p.s. The original warning message is also missing a full-stop character at the end of the second sentence.

file

Solved
Write reply4

4 Replies

Hi Simon,

Thank you for the feedback! I've passed this onto our developers to amend the full stop, and will inform them to review the error messages to ensure they are less confusing.

Tommy

6 years ago

Hi Simon,

Just a quick update. Our developers have reviewed the warning message. Ideally, we would like to separate the warning messages for when attempting to delete a payment or for an invoice with a payment attached. However, this proved to be technically quite complex, so the best alternative that has been decided is to re-word the error message so that it is less misleading.

I will let you know once this has been completed! Again, we really appreciate you taking the time to leave feedback!

Tommy

6 years ago

That's great, Tommy. Thanks for the update.

6 years ago

Hi Simon,

Our developers have now made the changes, the warning message should look like so:

file

Thank you for raising this to our attention!

Many thanks,

Tommy

6 years ago

Reply to this problem

Attach images by dragging and dropping or upload
 

Your comments will be public and can be answered by anyone in the Clear Books community.

Find out what we do and who we are

Apps

Company

Social