Problem reported by Victoria Garlick 3 months ago
I prepared my accounts ready for the quarterly VAT return and went to my Tax area only to find it said I had to set-up MTD again (it had been set-up and used perfectly fine since the start of the MTD scheme). I had no idea this was something that happened, I assumed once it was set-up it was set-up for good.
Now I am still waiting for HMRC to authorise and it has been more than 72 hours, and I have missed my filing date. I can't contact HMRC on the phone or online as they are too busy and keep saying 'call another time' or 'all our web advisors are busy'.
Is there any way Clearbooks could email to warn of MTD needing to be re-authorised because this is causing real stress and (I assume) a potential fine from HMRC for the return being late. I am so frustrated since it is all ready to submit but the software issues have prevented me from completing my obligations.