Voided Invoices still showing against a client on Sales block in DashBoard

Problem reported by Steve Coom 2 years ago


I have voided a number of client invoices raised in error.

When i view the client it shows NO invoices outstanding and a 0 balance to be paid (as expected!)

However on the Dashboard on the SALES block it shows the client name with an outstanding balance (the balance is = to the invoices that I have voided), but at the same time the OVERDUE total on the sales block does NOT include the Voided transactions (prior to Voiding - the total was included in the overdue total)

I wasn't expecting to see the voided transactions against the client - surely they should just "disappear" !?

If i click on the £760 against the client name - it shows me all the paid invoices, no outstanding balance - nothing to pay ! - So where is the £760 coming from ! ?


3 Replies

Hi Steve,

The dashboard balance can sometimes take a bit to update. If you have voided these entries then they will disappear shortly.

All the best,


And .... it is now clear !


Hi Steve,

Glad to hear it!

All the best,


Reply to this problem

Attach images by dragging and dropping or upload

Your comments will be public and can be answered by anyone in the Clear Books community.

Find out what we do and who we are