Invoice not paid despite showing zero balance

Problem reported by Barry Cope 3 years ago

Hello

I have a sales invoice which was paid by gocardless but for some reason is still showing as unpaid. As it has a zero balance I can't allocate a payment (even a zero payment) to it. (invoice number SITMA2031210 for support purposes)

Please could you advise.

Many thanks

Barry

5 Replies

Hi Barry,

I am not entirely sure. I would cheeck to see if there is a mandate attached to the customer. In the meantime, you can manually mark this as paid.

All the best,

Mohamed.

Hi Mohammad, There is a mandate and it was paid by GoCardless. Monies received and everything as expected other than I can't close it, it just sits as part paid.

My customer keeps getting emails saying they owe money but they don't.

I can't add a payment of zero to close it out. Is there another way to mark it as paid?

Hi Barry,

I meant if there is a mandate in Clear Books. Though you might have meant that too. It is not possible to apply a payment of £0 to it, I'm afraid. If the payment is already recorded in the system elsewhere, you could apply a credit note to the invoice to stop the issue.

All the best,

Mohamed.

Hi Mohammed, The payment is part of a VAT return so I don't want to mess with it and credit something that I could later be checked on.

Are you not able to manually mark this at your end as paid?

Hi Barry,

I would advise you to raise a ticket with the support team as I am unable to access your account off the back of this community post.

Contact Support

All the best,

Mohamed.

Reply to this problem

Attach images by dragging and dropping or upload
 

Your comments will be public and can be answered by anyone in the Clear Books community.

Find out what we do and who we are