The Metro Bank Feed

Problem reported by Tomasz Byra 5 months ago

Good afternoon everyone,

From few weeks my Metro Bank feed doesn't work. Dose anyone know why and how to resolve that issue? I thinking about changing ClearBooks back to Xero!!! I never had similar issues with Xero before.

6 Replies

Same problem so going to leave

Hi both,

We really do apologise for the inconvenience.

There are two ongoing issues at the moment. For the Direct feeds, which is connected through the Metro app, Metro bank have identified the issue with the refreshing of data and are urgently working on a fix for this.

For the third party feeds, these are currently down due to a breaking change made recently. Our provider have provided an ETA of February for the release of a fix.

If transactions are urgent, you can always manually import a csv bank statement which can be downloaded from your Metro online banking.

I understand this may not be the most ideal workaround, please do let me know if you require any assistance importing and I am more than happy to walk you through this.

Tommy

End of February isn't really acceptable is it. We will also be going to Xero.

Hi all,

We really appreciate your patience on this matter.

Re: the Direct Feeds, Metro Bank has informed us that the production incident is now resolved and fully tested.

If you have not set up Metro Direct feeds before, please see: How to set up a direct Metro Bank feeds

If you have previously set up Metro Direct feeds and was impacted by this issue, you must log into the Metro app, delete and re-add the feed.

Re: the third party feeds, the ETA has not changed.

Thanks,

Tommy

The feed still doesn't work. It's takes to long so I think it is time to say good bye ClearBooks and warm welcome Xero again.

file

Hi Tomasz,

I have taken a look, it appears you are using the third party feeds for Metro. This issue is ongoing, the ETA we have been provided is 15th Feb.

If transactions are urgent, I would suggest attempting to set up the Metro Direct Feeds via the Metro app. Please see:

How to set up a direct Metro Bank feeds

Tommy

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