Bank Feed not connecting

Problem reported by Pauline Wighton-Pender 3 months ago

Our bank feed has not connected to our bank since end February.

I have tried renewing the feed and have now disconnected it but Plaid repeatedly reports an ‘error try again later’ message when I try to reconnect but this has been happening for days.

8 Replies

Hi Pauline,

In this case, could you click the Delete button, then re-add the feed from scratch? This should resolve the issue.

Tommy

Hi Tommy

I have tried this also but again message is try again later.

Kind regards

Pauline

Hi Pauline,

Can I confirm if you bank with TSB? At current, there is a pending issue for the TSB bank feeds.

Tommy

Hi Tommy

It is TSB, do you have an indication of when this may be resolved?

Kind regards Pauline

Hi Pauline,

Thank you for confirming. Unfortunately, they were unable to provide an ETA. I will update you as soon as I have more information.

Tommy

Same here with TSB FROM February. Now 23rd April and nothing…

Same here with TSB from Feb. Any updates? Today is 23rd April.

Hi Lukasz,

Unfortunately, we are still awaiting for a resolution between TSB and our Bank Feed provider. We are chasing for updates every other day.

We do apologise for the inconvenience. If transactions are urgent, you can manually import bank statements for the meantime.

Tommy

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