Unable to re-authenticate bank feed

Problem reported by Helen Hancock 5 months ago

My bank feeds need re-authenticating. I click "Re-Authenticate" and the new window pops up, I click Continue. and it tells me its failed and doesn't take me any further. Don't get as far as logging into bank as it doesn't request login.

4 Replies

Hi John,

Unfortunately, the feed is still down. The task is currently with our Bank Feed provider's engineers. Once a fix has been released, I will update you immediately.

I do apologise for the inconvenience caused.

Tommy

@Tommy Chung any response on this please.

Has there been any progress with this?

Hi Helen,

Unfortunately, there is a known issue with the TSB bank feeds at the moment. We have escalated this with our Provider who are currently working with TSB for a fix.

Tommy

Reply to this problem

Attach images by dragging and dropping or upload
 

Your comments will be public and can be answered by anyone in the Clear Books community.

Find out what we do and who we are