payments duplicated in my bank feed

Hi Melissa,

Unfortunately, Co-Op Business bank feeds are currently experiencing an issue with duplicate transactions. The bank has acknowledged this and are working on a fix, expected in Quarter 4 of 2025.

In the meantime, you must either manually delete the duplicate transactions, or to disable the bank feed and manually import csv bank statements, please see: How to import statement file

Tommy

This is still occurring 8 months later

Hello Why is this still happening? I am paying for a service with you that you are not providing. Not good.

Hi Eliza,

Unfortunately, the issue has resurfaced with Co-operative Bank. They have acknowledged the root cause and confirmed it is in the backlog but the fix has not yet been completed.

This issue appears to affect all Co-operative Bank customers rather than being specific to a software. The same issue was reported by a Sage user.

Tommy