Charged twice, when trying to switch plans. One active, one failed, but account locked.

Problem reported by Andrew Bentley 7 days ago

How do you contact support?

I have been charged twice attempting to switch plans. 1 payment completed and subscription for large plan is active. I didn’t want the large plan so changed the plan to the medium the same day. You have now attempted to take another payment which failed. ,The Account is now locked even though the large subscription is active until 12.03.26

Can’t access support through app as account is locked.

Where do I begin?

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1 Reply

Hi Andrew,

Once logged in, you should be able to click on the ? icon and then click send us a message.

We will be able to assist you directly from there.

Tommy

7 days ago

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