Problem reported by Natalie Collinson 13 hours ago
Is there an issue with bank statement imports?
It would seem Santander hasn't imported via Plaid since: Last import: 27 Feb 2026 14:12
It won't allow me to refresh the bank import, however the status screen shows no issues?
Hi Natalie,
In this case, could you delete the feed and then re-add this from scratch please? Please let me know if the issue persists?
Tommy
Hi Tommy,
Thanks for the speedy reply.
I had to repeat the process 5 times before it accepted. But got there in the end.
Now I have a few days that have duplicated... what's the easiest way to identify the duplicate import as some items were already reconciled for those dates. I think the new import started from 26/2.
Hi Natalie,
No problem at all, in this case, you must head into Money > Bank import > All bank statements > Click Explain beside the Feb statement > Click on the All tab, then scroll down and review the transactions on the 26/02. For any duplicates, you must click the 'bin' icon to delete these.
Tommy
You must 