weird symbols showing on customer phone number
Problem reported by LJ Pritchard 2 months ago
If the customer phone number uses +44 or is an overseas number, it shows with random symbols on the invoice.
Hi LJ,
I have escalated this with our Technical team to investigate and will keep you updated.
Tommy
Now, some invoices are showing these symbols with a regular phone number - not just with +44. It's not rendering properly in the PDF. I cant see any way to remove the customers phone number from an invoice unless it is removed from the Contact itself?
Hi LJ,
Apologies for the delayed response. Our Developers had initially amended the affected invoices which were affected by invisible non-ASCII characters copied over to the phone field.
In this case, when logged in, are you able to click the ? at the top right, then click Send Us a Message including an example invoice number or contact affected?
Tommy
I'll try but it was a random occurrence not affecting all invoices, and I have fixed by using the 2nd phone rather than primary one. But I'll see what I can do
You must 