Problem reported by Gareth Ricketts 2 weeks ago
Our Co-Operative bank feed is constantly duplicating entries - you have previously advised this is a Co-Operative issue but I cannot see how this could be the case?
Please can this be looked into?
Thanks
Hi Gareth,
We've flagged the recurrence with the bank's technical team several months ago - they'd previously acknowledged the root cause (transaction dates and descriptions changing between business days) and had it in their backlog, but they have not yet released a fix.
This issue appears to affect all Co-operative Bank customers rather than being specific to a software. The same issue was reported by a Sage user.
Tommy
This is causing several issues now for us in our workflow - we have to delete transactions that are duplicates and we are ending up deleting the wrong ones.
When is the fix please?
Thanks
Gareth
Hi Gareth,
Unfortunately, there have been no updates from Co-op at this time I'm afraid. The workaround would be to manually import a csv bank statement from Co-op.
Tommy
Can you send an email to Co-op please to check in on progress?
Hi Gareth,
Certainly, I have asked our Bank Feed provider for an update who are actively chasing for a timeline from Co-op.
Tommy
You must 