Problem reported by Gareth Ricketts 2 months ago
Our Co-Operative bank feed is constantly duplicating entries - you have previously advised this is a Co-Operative issue but I cannot see how this could be the case?
Please can this be looked into?
Thanks
This is causing several issues now for us in our workflow - we have to delete transactions that are duplicates and we are ending up deleting the wrong ones.
When is the fix please?
Thanks
Gareth
Hi Gareth,
We've flagged the recurrence with the bank's technical team several months ago - they'd previously acknowledged the root cause (transaction dates and descriptions changing between business days) and had it in their backlog, but they have not yet released a fix.
This issue appears to affect all Co-operative Bank customers rather than being specific to a software. The same issue was reported by a Sage user.
Tommy
Hi both,
Unfortunately, Co-operative are experiencing issues with the third party connections since they made a major software update in the last two weeks.
They are aware of this issue and are working on a resolution. They have informed several users who have contacted them, please see:
Tommy
doesn't work for us either
And now coop is not working at all - just me?
Hi Gareth,
Apologies for the delayed response as we were coordinating with multiple parties.
Unfortunately, Cooperative still don't have a firm date, but they now expect to make the change towards the end of this year or early next, on top of the platform upgrade delays we mentioned before.
Tommy
Did they reply? Or provide an update please?
Hi Gareth,
Certainly, I have asked our Bank Feed provider for an update who are actively chasing for a timeline from Co-op.
Tommy
Can you send an email to Co-op please to check in on progress?
Hi Gareth,
Unfortunately, there have been no updates from Co-op at this time I'm afraid. The workaround would be to manually import a csv bank statement from Co-op.
Tommy
You must 