Problem reported by Adam Hill 5 days ago
how do you deal with an unallocated invoice which doesn't match up to the amount received into clearbook transactions from the bank because the card company has deducted their fees from it.
for example if you have a £98 invoice but you only get paid £97.37 after card fees are taken
SolvedHi Adam,
You can explain this as a multi line explanation and inputting a negative amount for the fee, please see: Multi-line income and expenses in bank explain
Tommy
hi Tommy
I cannot seem to make this work when I have a payment made of several invoices that needs explanation and the total amount received in the bank transactions has had a card fee payment taken off.
if i enter a minus figure for the fee 1st by recording a new income and then click the allocate to the 3 invoices to the extra lines the fee figure disappears when i click ok so its just showing the 3 invoices. then when i check to see if paid 1 of the invoices shows as unpaid
Hi Adam,
When logged in, could you click the ? icon then click Send Us a Message including an example transaction you are trying to explain and the relevant invoice numbers please?
Tommy
You must 