Expenses scans do not get delivered to Clear Books

Problem reported by Martin Pollard 11 years ago

I've tried sending receipt scans to my 'unique address' but nothing appears in the list of attachments - just the message "Please upload new files or pick from list below. "

I see other people have had this same fault previously - not sure if this has been resolved?

Thanks

Solved
DateEntry
income
Accounting Accounting
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4 Replies

Hi Martin,

Would it be possible to forward the email you sent to the api address to contact support?

Can you also please let me know what time you sent this as files normally appear in the next hour after it was sent

Thanks

11 years ago

Thanks Michael. I might be a bit impatient - will wait a bit longer, then forward the email if it hasn't appeared within an hour.

11 years ago

I am having the same issue, sent several items 3 days ago and they confirm as being delivered by my mailserver but have not appeared in Clearbooks. This is frustrating as I tried in the past with no success. Tried just a PDF with no subject/message and a normal email with subject, message line and PDF attachment.

11 years ago

Any update on this? We have the same issue

8 years ago

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