New User Not Receiving Invite Email

Problem reported by Billy French 12 years ago

We are trying to add a user, but they are not receiving the invite email, which we think is due to clearbooks.co.uk not being recognised by Microsoft Exchange as not being spam. We have tried setting up the user using a different email address and then changing the email address, but there appears to be a problem with this functionality at the moment. Is there another way to add a new user?

Solved
Accounting Accounting
Write reply2

2 Replies

John

Thanks for the quick response - I have raised a support ticket.

Billy

12 years ago

Hi Billy,

Let me know which account you are inviting the new user in to and I will investigate further - or if you prefer raise a ticket with these details.

12 years ago

Reply to this problem

Attach images by dragging and dropping or upload
 

Your comments will be public and can be answered by anyone in the Clear Books community.

Find out what we do and who we are

Apps

Company

Social