wrong currency when emailing a payment allocation

Problem reported by de gonfreville 11 years ago

I received 4960 EUR from a customer, equivalent to my default currency 25082.09 AED. After allocating to the pending invoices of that customer, I'm sending a confirmation email but currencies and figures are mixed together, showing:

1/ Invoice amount in EUR but with the amount in AED
2/ Payment on account €20,122.09. I have no clue how this figure is calculated
3/ Total €25,082.09. Shall be preferably 4960 EUR, or at least 25082.09 AED

I can send screen shots if you want.
Best regards.

4 Replies

Time
Likes

de gonfreville

18 entries

Hello Clearbooks, this issue is still on and very annoying coz we need to change manually all the payment confirmations. Any idea when this bug can be fixed?

11 years ago

John Fouracre

Staff

1749 entries

Hi Justyna,

Would it be possible to create a ticket (contact support) and let us know the details so we can investigate further?

11 years ago

Justyna Wodzyńska

3 entries

I also have a problem with matching payment in diffrent currency than invoice. Is there any solution for this?

11 years ago

John Fouracre

Staff

1749 entries

Hi,

Yes sorry it sounds like a multi currency display issue - I have escalated this to our technical team who will investigate this further and resolve.

11 years ago

wrong currency when emailing a payment allocation

4 Replies

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