Explain Refund for a Credit Note

Problem reported by Michael Gledhill 11 years ago

In October I paid £200.00 for an item which was returned in November. I created a bill in October and marked it as paid. I then created a credit note for £200 in November. I am trying to explain the refund on my bank statement but when I click on the supplier the credit note doesn't appear. I have already submitted both bill and credit note through last quarter's VAT return so cannot do any adjustments. If I create another bill for £-200.00 then the VAT will come off next VAT quarter. Please help!

2 Replies

Hello Michael,

Thank you for your query.

There is no method to allocate the bank import line to a credit note. You will need to remove that credit note and explain the bank transaction receipt as a Refund.

Please follow from Step 2 after clicking the receipt in the bank import.
http://www.clearbooks.co.uk/support/guides/mangemoney/receiving-a-refund/

This will have the same VAT treatment as if you had a credit note then explained to a bank import line.

Regards,
Vanish

Thanks Vanish, that has helped. I've worked it out now!

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