Explain Refund for a Credit Note

Problem reported by Michael Gledhill 11 years ago

In October I paid £200.00 for an item which was returned in November. I created a bill in October and marked it as paid. I then created a credit note for £200 in November. I am trying to explain the refund on my bank statement but when I click on the supplier the credit note doesn't appear. I have already submitted both bill and credit note through last quarter's VAT return so cannot do any adjustments. If I create another bill for £-200.00 then the VAT will come off next VAT quarter. Please help!

Solved
UnitPrice
Accounting Accounting
Write reply2

2 Replies

Thanks Vanish, that has helped. I've worked it out now!

11 years ago

Hello Michael,

Thank you for your query.

There is no method to allocate the bank import line to a credit note. You will need to remove that credit note and explain the bank transaction receipt as a Refund.

Please follow from Step 2 after clicking the receipt in the bank import.
http://www.clearbooks.co.uk/support/guides/mangemoney/receiving-a-refund/

This will have the same VAT treatment as if you had a credit note then explained to a bank import line.

Regards,
Vanish

11 years ago

Reply to this problem

Attach images by dragging and dropping or upload
 

Your comments will be public and can be answered by anyone in the Clear Books community.

Find out what we do and who we are

Apps

Company

Social