Sales Credit Notes

Problem reported by Gary Berg 8 years ago

I feel that there is an anomaly with regard to sales credit notes. I have been told by Clear Books that the only way to raise a credit note to a customer that will be refunded is to raise a negative invoice so that it can be allocated against the refund. This seems illogical especially where there is a credit note option. The other problem that this produces is that when a pdf version of the negative invoice is created the heading at the top is 'Invoice' rather than 'Credit Note' which will confuse the customer.

4 Replies

Hi Gary,

I'm extremely sorry for the delay in responding to your post.

If you raise a credit note, and then create a refund in future. The work around for CB at the moment is to void the credit note and raise a refund transaction in it's place.

Please click the link below to view the step-by-step guide on how to create a refund transaction on CB.

Please let me know if i can be of any further assistance.

All the best,


This was described as a workaround three years ago. Has a more suitable solution for credit noes been developed yet? I have a sales credit note relating to a previous accounting period, so voiding the transaction will cause my previous year accounts and brought forward balances to be out of sync with published/filed accounts.

Totally agree Toby. This should have been fixed by now as it is not good accounting practice to delete previous transactions,

Hi both

Believe it or not, resolving this means going to the heart of the bookkeeping engine in CB and so it was never going to be a quick fix but I'm happy to say it has recently been moved to the front of the hob and I'll try to make sure the gas supply is maintained!!

With regard to old credit notes, offset them against a new dummy invoice/bill putting the income/expense to a suitable account code and then put the refund to the same code.

Also, for info, if you use the negative invoice/bill workaround and are on VAT cash accounting the journal entry moving the VAT from the VAT cash control to the main VAT control will need editing to switch the sums around, debit to credit and credit to debit.

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