Open Payroll Subscription

Problem reported by Peter Jeffrey Gale 11 years ago

Hi

I recently took my wife on as an employee, and although I only need a basic payroll option for one extra employee, I was tempted with the promise of to "Save Money with the Open Payroll + Staff Room" bundle.

I did wonder why it was cheaper to have the bundle package at £2 per employee than each of the individual packages at £2 per employee, and maybe I didn't read the wording clearly enough but stating the cost as £4 per employee would certainly be much clearer and easier to understand. Perhaps the combined package shouldn't be offered unless someone chooses both individual options, or perhaps it should be offered once only as a separate option.

Anyway, I have cancelled the combined package now, and taken up a payroll only subscription.

Please can you make sure that the payroll only subscription does not start until after the current bundle package ends?

Thanks

Peter

6 Replies

AS I suspected might happen, I have got double billed now in trying to correct the subscription. Could someone correct the bilings etc please?

Hi Peter,

Could I have the company name please for the account you have been double billed for? I will investigate this issue for you.

Many thanks,

Anan

Hi Anan

Its the Open Payroll and Staff Room billing for GaleForce Technology Ltd, invoices INV154780 and INV155897 that need looking at.

I didn't want the package bundle if it works out more expensive than just the 2 person payroll option.

Peter

Hi Peter,

Thanks for letting me know.

I am looking into this for you now.

Many thanks,

Anan

Hi Peter,

I can confirm I have added credit on to your account to be used for future subscriptions.

Many thanks,

Anan

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