Can't create new invoices

Problem reported by Jean Basualdo 10 years ago

Hi!

I'm using your software with PEN currency (Soles / Country: Peru) and right now I can't create new invoices/quotes, when I input the value of an item it shows NaN in GROSS and NET and saves with wrong numbers.

It seems like a problem with decimal separator, we always used a dot (.) with your system but it appears that right now is trying to use comma (,) to separte decimals.

I'm attaching screenshot. Please help asap, we use your software everyday for our business.

Thank you

file

Solved
Write reply3

3 Replies

Hi Jean,

I'm sorry for the inconvenience you're experiencing with creating an invoice on our system. We are aware of this issue regarding the unit price field defaulting to a comma separator and our developers are working swiftly to resolve this issue ASAP. Please bare with us in the meantime, while the fix is being worked upon and I'll notify you once it has gone live.

All the best,

Shaz

10 years ago

Hi Jean,

Please can you try creating an invoice now as you were doing before, the bug fix has gone live and should be in effect.

Do let me know how you get on.

Kind Regards,

Shaz

10 years ago

Hi Jean,

I just wanted to check with you and see that this is working for you now?

Please let me know if there is anything further.

Chris

10 years ago

Reply to this problem

Attach images by dragging and dropping or upload
 

Your comments will be public and can be answered by anyone in the Clear Books community.

Find out what we do and who we are

Apps

Company

Social