Payment allocated to wrong customer account.

Hi Daniel

If you have not submitted the VAT return but only run it but not submitted to HMRC, you can delete the return, correct the wrong allocation and start again.

If you have indeed submitted the return or confirmed it on the system then follow steps below.

Open the Invoice that you have wrongly allocated and press the copy button to create the copy of the invoice.

Then change the values on the copy invoice to negative and save it. This creates a refund on the customer account with a prefix SRF.

Use Quick pay to pay this refund which then reverses the entry in the bank and customer account completely.

Now go ahead and create the Invoice that you wrongly allocated, refunded which now puts back the customer to what it should be.

Next apply the bank payment to the correct customer invoice.

Hope this has been helpful.

Best regards

Latha