Phantom bank balance

Question asked by Nicholas Steven 10 years ago

One of my GBP bank accounts correctly shows an actual zero balance in all areas of the account, except in the Balance Sheet Report, which shows a small negative balance for the exact same bank account. How is this possible? As I'm working multi currency and EUR is my reporting currency, I created a Contra bank account to attempt to adjust the error. However, while this did enable me to adjust the bank account error in the Balance Sheet, I then ended up with an incorrect bank balance everywhere else in the account. Any clues would be much appreciated.

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2 Replies

Hi Nicholas, could you please open a Support ticket for this issue.

As we will need information concerning the account in question to proceed further it is best if we continue the discussion in private.

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10 years ago

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