How do i assign a chargeback for an item we sold but lost to fraud?

Hello Caroline,

• To mark this off as bad debt, you go to the relevant invoice by selecting it under Sales > Invoices.
• Scroll down the page and click the options link.

• A box will appear next to that and you would be able to click the Write Off button.

• Click the blue Write Off button and that's it.

I hope that helps. Please do not hesitate to ask me anything else.

Hi thanks for that, but what happens if the invoice is already marked as paid?

Hi Caroline,

Has the charge back appeared as a payment on an imported statement?

It has appeared on our own bank statements and it has been reconciled

I'm not sure if I am fully understanding this - now that the chargeback has been reconciled is there anything left to account for?

Was the chargeback issued by the customer you sold the goods to?

The chargeback came from Worldpay, our credit card machine provider. This happened a few weeks after the cash sale transaction (paid by card) was done. We assumed it had all gone through correctly so we were surprised by the chargeback. We were told by Worldpay that the cardholder didn't authorise the over the phone payment.