credit note reversal
Question asked by KT Brooks 10 years ago
I had to apply a credit note for part of the invoice value but the full amount has been applied. How do I change this?
You have to go to the Invoice this credit note has been matched against and click on the payment ID.
This will bring up the Invoice and the credit note showing the allocation on the screen.
Click on the Delete allocations button at the bottom of the page. See screen shot below.
https://s3-eu-west-1.amazonaws.com/uploads-eu.hipchat.com/36185/2368368/Q44CffiCf3Ot0Cj/upload.png
This will un-attach the credit note from the Invoice. You can then edit the credit note and match it to the Invoice.
Best answer
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