Question asked by D NEMANIS 9 years ago
Dear team
I tried to submit CIS return but the system doesn't do it. Error message is "Unable to submit the return". All data needed for submission is in place as it seems to me. What is the problem?
Thank you Dina
Hmm it may be best to raise a ticket about this so we can investigate a bit further on your account if that's ok?
https://www.clearbooks.co.uk/support/guides/getting-started-2/ask-support-within-clear-books/
Best answerHi Sarah,
Are you getting any error messages when submitting the CIS return? Also have all your subcontractors been verified?
The links in my reply are a bit out of date now - I have copied in the new ones below:
https://www.clearbooks.co.uk/support/guides/reporting/new-navigation-online-cis-filing-hmrc/
https://www.clearbooks.co.uk/support/guides/uncategorised/verifying-cis-subcontractors/
I am having the same problem. Did you resolve?
Hi John,
Yes Clear Books is set as agent to CIS in Gov. Gateway (But not for VAT as we are do not have to submit them)
Subcontractors are verified manually and marked green.
It still says "Unable to submit the return" and gives a comment about rounding "CIS rounding
Values submitted through the CIS return are rounded to 0 decimal places as per HMRC requirement"
What else can I do?
Hi Dina,
Have you set up Clear Books as an agent for CIS return submissions in the Government Gateway?
https://www.clearbooks.co.uk/support/guides/cis/online-cis-filing-to-hmrc/
https://www.clearbooks.co.uk/support/guides/old-theme-guides/submitting-online-vat-returns/
Also, have you verified all subcontractors?
https://www.clearbooks.co.uk/support/guides/uncategorised/verifying-cis-subcontractors/
You must 