Credit notes

Question asked by Rachel Buxton 8 years ago

Hi, I created a credit note but then when i refunded the amount to the customer, I explained the refund on the bank import so i think i have now counted for this refund twice in the profit and loss account. It is for a prior year, so how can i "write off" the credit note, which is showing as "unallocated"?

Thanks

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1 Reply

Hi Rachel,

The only way to 'write off' the invoice is to create a dummy invoice with the same details (although different date) and allocate the credit note to this.

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8 years ago

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