Question asked by Accounts Department 9 years ago
Hello I have a client. Saying she has not received my emails that I've been sending through clear books can you please tell me if there is a way to find out what date email was read
Also is there a way to put on a read receipt?
Thank you
Hi,
Are all other customers receiving your emails?
The Contacts>Emails>All menu should show an audit of when emails were sent, you can also receive a copy of email invoices by selecting the check box beside Receive a copy of each email on the Contacts>Emails>Email settings:
However, we don't really have a record of whether or not the email has been read.
There is a date first received date for invoices:
This is triggered as soon as anyone views the PDF, however, just be aware that if you view the PDF in the system it will generate this date too.
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