overpayments
Question asked by Kate Peters 8 years ago
Hi
I have a few supplier invoices that have been overpaid by debit card by 1p, not worth pursuing refund how can I remove the 1p credit on the accounts?
Hi Kate - I was worried you might say something like that. I don't know of any way to get an overpayment of a bill showing on a supplier statement without it also showing on the Unallocated cash screen and so, as overpayments is a sensitive subject in CB, I think you're probably best sending in a ticket (email) about it (from the ? icon top right of screen).
Good luck.
Best answerHi Kate - it depends on where the pennies are sitting. Assuming they are sitting on the Money > Unallocated cash screen, click on the green allocate icon and use the "Create bill"button to create a dummy bill for 1p to use the overpayment against.
have checked there but there is no unallocated cash showing. Figure only shows when looking the supplier list or if I look at running balance for the actual supplier.
Hi Kate - I was worried you might say something like that. I don't know of any way to get an overpayment of a bill showing on a supplier statement without it also showing on the Unallocated cash screen and so, as overpayments is a sensitive subject in CB, I think you're probably best sending in a ticket (email) about it (from the ? icon top right of screen).
Good luck.
Best answerOK thanks.
You must 