How to delete a supplier or customer?

Question asked by Soumya J 9 years ago

How to delete a supplier or customer?

6 Replies

To delete a customer head to Contacts>Customers and click on the customer name and then click on the edit contact button. You should then be able to use the delete button:

https://s3-eu-west-1.amazonaws.com/uploads-eu.hipchat.com/36185/273538/16mSu4I0tqPKBNH/upload.png

If the customer was added to an invoice (including any voided invoices) you will not be able to delete it (due to the audit trail). There are three alternatives to deal with this though -

1 Archive the customer. Head to Contacts > Customers and click on the customer name and then hit the Archive button. Archived customers will no longer appear in any drop down lists in the system, however, they will still appear in the Contacts > Customers menu.

https://s3-eu-west-1.amazonaws.com/uploads-eu.hipchat.com/36185/273538/LDWGg8bFBZ6vDT1/upload.png

2 Merge the customer into another. To do this head to Contacts > Customers and click on the Merge contacts button. Select the customer you want to get rid of in the Merge This Contact drop-down list and any other customer in the Into This Contact drop-down list.

http://www.clearbooks.co.uk/support/guides/customers-sales/how-to-merge-a-customer/

3 Re-name the customer. Click on the customer name and hit the edit contact button - update the name and save.

There isn't a Contacts menu in my version of clearbooks?

Hi Houston,

This feature is not available on the Property Free plan.

Tommy

Thanks Tommy - does that mean that I can't delete a supplier or is there another way?

Hi Houston,

Please see my reply to the ticket you've raised.

Tommy

OK thanks - have replied there too

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