Same number / Different amounts......??

I posted this three days ago and still waiting on a reply please......??

Sorry about the delay Sarah - I'm not quite sure what you mean by this - do you have invoices with duplicate numbers? I only see one INV000381 and one INV000382 on your account.

Is anyone picking up my messages.........??

What amounts can you see for these two invoices INV000381 and one INV000382...........thanks for getting back btw

I can't drag/drop or upload the two invoices I'm referring to.......in this space.......?? Do you know why I don't get an email from you now referring to help as I found this useful......??

No problem Sarah,

INV000381 = £1,121.00

INV000382 = £2,500.00

I need to show you the other invoices though can't drag/drop or upload in space is there another way I can do this........??

As these are not the amounts showing that have been paid.......

Hi Sarah,

Were the original amounts supposed to be:

INV000381 = £850.30

INV000382 = £291

Yes though also amounts for £1,121.00 and £2,500.00 to go through.

Though I'm confused how two invoices in the system INV000381 & INV000382 can get generated again with different amounts.......can you please explain?? If I know a way. I can send you over all the invoices with the different amounts on........I'm lost how this is possible??

According to the audit log (Reports>All) it looks as though the invoices INV000381 & INV000382 were created on the 17th Jan and deleted on the same day - the originals currently appear in the Sales>Invoices>Void menu.

INV000381 & INV000382 (as they are now) were just new invoices which were created on the 2nd Feb and used these available invoice numbers.

Would you like the invoices you have now to use a new invoice number and restore the old invoices with numbers INV000381 & INV000382 instead?

Yes please so the new INV000381 & INV000382 with amounts £1,121.00 and £2,500.00 can you please change 381 to 389 and 382 to 390 and restore the old invoices INV000381 = £850.30 INV000382 = £291hope this makes sense and I appreciate you for solving the problem. Thank you John, let me know when you completed the amendments..... :-)

Have you had time to amend......?? Thanks John.

Hi Sarah,

I have restored the two voided invoices by copying and saving - there is one slight problem now, though - 381 and 382 are on a VAT return so I can't switch the numbers around. I wouldn't really advise this but technically you can delete the VAT return, make the change and re-compile it. It doesn't look as though you submit returns via the system so I'm not sure if the data from Clear Books was used - do you copy the data and submit on the HMRC portal?

I copy the figures from clearbooks and input to HMRC.......can this still be possible.......??

Do you enter invoice numbers on the portal with the amounts - I would imagine you do? It seems a trivial issue that could easily be corrected, however, if HMRC were to do a VAT inspection they might see it in a different light so I don't want to get you in trouble and just say yes. I would check with your accountant if you have one.

I will check with my accountant, thanks.

Message from the accountant.

Firstly assuming these are invoices dated in 2017 not 2016 then they will not be appearing on any Vat returns you have submitted. The last return was to 31 December 2016.

We do not input invoice numbers when you submit to HMRC so not sure really what the problem is.

Should the original invoices have been voided or not?

Should both sets of invoices be on the March 2017 vat return? Or just the 389 and 390

Ok well, he says 'We do not input invoice numbers when you submit to HMRC so not sure really what the problem is.' So from that I take it he is fine with the numbers being switched around - if you would like me to delete the return switch the numbers and re-compile the return just give me the go ahead.

Yes please, so the new INV000381 & INV000382 with amounts £1,121.00 and £2,500.00 can you please change 381 to 389 and 382 to 390 and restore the old invoices INV000381 = £850.30 INV000382 = £291hope this makes sense and I appreciate you for solving the problem. Thank you John, let me know when you completed the amendments..... :-)

Any luck John......??

PERFECT problem solved! Thanks......have a good afternoon!! :-)

You too :)