Subscription Details

Question asked by gary dring 8 years ago

Hi, can't find my subscription end date, subscription invoice or payment history. Subscriptions - Payment Settings leads to a blank page, although there is a small link asking if I want to close my account - are you trying to tell me something?

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2 Replies

Hi Gary,

Ok sorry about this you should now be able to subscribe again which should generate an invoice on the subscription>payment settings>billing history menu.

Best answer
8 years ago

Hi Gary,

That is odd - somehow you are on a pending yearly subscription in our admin and yet your account thinks you have paid for this already. I have just escalated to our technical team to resolve ASAP and will keep you updated.

8 years ago

Hi Gary,

Ok sorry about this you should now be able to subscribe again which should generate an invoice on the subscription>payment settings>billing history menu.

Best answer
8 years ago

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