Totally Confused - Urgent

Question asked by Carole Cole 8 years ago

I have been handed a years worth of receipts and invoices that have all been paid, but not added to the clearbooks system, but I can't work out how to add them on to the paid section of bills without them being paid twice. Or am I being totally thick? When you get to the part way you have to enter payment details, it asks you for a payment method and then you have to click the pay button. Will this pay the person again, or just subtract the money from the total on the system and place the payment on the bills paid section? This is really urgent as I have to have the whole lot done by Friday and I am totally stuck right now

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Hi Carole,

Our apologies this query did not get responded to promptly. It seems that a bug in our system for notifying us when new community posts are raised prevented us from seeing this one.

I hope you were able to get through to us by some other means and got an answer to your query, but if not then rest assured that when you pay a bill in Clear Books it only changes the figure in Clear Books. There is no way to give a payment instruction to your bank through Clear Books, so you don't have to worry about accidentally paying someone twice if you make a mistake on your bills.

I hope this helps.

All the best.

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8 years ago

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