Refunds

Hi Geoff,

There are two ways you can issue the refund. The first is to create a money out transaction in Money > Bank accounts. The steps for doing this can be found in this guide here https://www.clearbooks.co.uk/support/guides/manage-money/new-navigation-refund-customer/ when explaining the refund, you can reference the invoice being refunded in the description. If you import your bank statements, you would only need to follow steps 4 and 5 from the guide.

The second way is to create a refund invoice and pay it off. To do this, open the invoice being refunded and click 'Copy' this will duplicate all the details and save you from re-entering them all on a new invoice.

Check all the details are correct and change the unit price field to a negative amount and then save.

You can then pay it off to complete the refund process. This will automatically create a transaction in the relevant bank account to be reconciled.

If the refund payment is later imported on a bank statement, this line can be deleted from the import to avoid creating a duplicate refund amount.

I hope that this has been helpful. If you have any further questions, please do let us know.

Kind Regards,

Natasha