Posting a payment to a customer - to match against a credit note

Question asked by Robert Albert 12 years ago


My Client has a holiday let business. they raise a sales invoice which includes an element for the security deposit.

once the person has stayed and provided the cottage is left in a fit state they receive back the deposit as you would expect.

at the moment My client feels that a Credit note is the best way to deal with this.

Can you please advise on the best way to go about recording this as I have changed the customer to be a customer and supplier and as a result I have been able to post a payment to them but I can't allocate it against the credit note.

a similar scenario would be if a client issued a credit note and reimbursed their customer.

Thank you for your help


1 Reply

Hi Rob,

The best way to do this would be to create the invoice with a security deposit line item - you can create an appropriate account code on the Settings>Codes menu. When the money is received you can allocate to the invoice. If all or part of the security deposit needs to be paid back to the customer then create a refund transaction coding to the security deposit account.

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