Question asked by Joanna Buckee 7 years ago
Received this what do we do? Clear Books Backup Inbox x
Clear Books 06:15 (2 hours ago)
to me Dear Chris Armitage,
Your database has become too large for us to send as an e-mail attachment. Please contact support.
The Clear Books Team www.clearbooks.co.uk
Hi Chris,
As Paul says, what this message means is that the automatic backup of your account has become too large to send to you via email. This is not a problem, as we keep backups of your account on our servers.
Should you ever need to restore your account, drop us an email at contact support and we will be able to get the account restored.
All the best.
Best answerHi Chris - is this the backup file the system send you each week or when you run a backup manually? If so, it's currently of no use so you're better off cancelling it in Tools > Export > Backup
Hi Chris,
As Paul says, what this message means is that the automatic backup of your account has become too large to send to you via email. This is not a problem, as we keep backups of your account on our servers.
Should you ever need to restore your account, drop us an email at contact support and we will be able to get the account restored.
All the best.
Best answerMany thx
You must 