Customer Paid Invoice Twice

Question asked by Barry Dixon 7 years ago

I have a customer that has paid an invoice twice so I don't have an invoice to allocate the second payment to in the bank import. They want me to keep the second payment as credit on their account to use against a future invoice.

How can I credit their account with the second invoice payment from the bank import.

Thanks.

2 Replies

Good Morning Barry,

The second payment can be entered as credit for the customer by inputting the payment through Sales > Money In. This allows the money to float until it is allocated at a later date.

file

When you are ready to use the floating funds go to Money > Unallocated Cash. Here you can allocate the funds to a future invoice.

Thanks, Theo

Edit: In addition to what I outlined above, a similar process can be done via imported bank statements. You initially need to head to Settings > Accounting > Account Codes, from here you need to enable "Trade Debtors" to be shown in sales.

file

After completing this step, it allows for the credit amount from the second invoice to be placed in an account (Trade Debtors) that allows it to be allocated at a future date. Again via the Money > Unallocated Cash section.

Thanks Theo, the second option did it.

Regards,

Barry.

Reply to this question

Attach images by dragging and dropping or upload
 

Your comments will be public and can be answered by anyone in the Clear Books community.

Find out what we do and who we are