Subscription

Question asked by Adrian Kamellard 8 years ago

I have been on a 50% discount code for my subscription, which was due to expire on 02/09. In anticipation of the discount ending, I changed the subscription to a 2-year prepay. It has changed the subscription, but doesn’t indicate if the new 2 year sub starts after 02/09 (which is what I would have assumed). Could you confirm if this is the case please.

Also, when changing the plan, it presented a ‘pay by card’ button, which I pressed, but then there was no payment process (although the new plan is ticked on my subscriptions screen).

Thanks in advance for your help.

Adrian

1 Reply

Hi Adrian,

I am currently investigating this issue for you, I will send you an email once it has been resolved.

Thanks, Tommy

Reply to this question

Attach images by dragging and dropping or upload
 

Your comments will be public and can be answered by anyone in the Clear Books community.

Find out what we do and who we are